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Our Policies

General Return Policies: 

Returns:
Products are accepted for returns or exchanges within 30 days of the purchase date. All merchandise must be in perfect saleable condition, with the sales receipt. Online orders may not be returned in-store. Visit Go.MauiDivers.com/policies to initiate online returns. Purchases at NEX may only be returned or exchanged at the original store. 
Credit or charge card purchases will receive a credit to the original cardholder’s account on which the purchase was made. If a credit or charge card has been used to make this purchase, the terms and conditions in the agreement between the cardholder and the issuer of that credit card shall also apply. 

General Exceptions:

Orders with discounts, clearance items, gift cards, special orders, or alterations may not be returned or exchanged. Kama‘āina and Military discounts are exempt. 
Ala Moana Center provides promotional gifts from time to time with proof of purchase. Returns and exchanges will be invalid if promotional gifts are redeemed using a qualifying receipt.

Questions?

Please call or text (808)946-2929 or email customerservice@mauidivers.com.  

 

Forever Guarantee:

     We guarantee our merchandise forever against defects in workmanship or materials. Please note that lost or stolen jewelry does not qualify for replacement under our forever guarantee. This warranty does not cover damage due to normal wear-and-tear or abuse.


Forever Guarantee usually requires an evaluation of the item in order to recommend the necessary repairs. Once evaluated, we will contact you to confirm if the repair will fall under Forever Guarantee and you will be provided all applicable options at that time.

Payment Policy:
     We accept payment by the following:

    • American Express
    • Discover
    • JCB
    • Mastercard
    • Maui Divers Credit Card
    • Visa
    • PayPal

Resizing Requests:

     Maui Divers Jewelry offers extended sizing which may be subject to an additional cost. Any subsequent resizes after purchase will incur an additional charge. Please note some styles cannot be resized due to their design.

 

Repairs:

     To send in your item for repairs, alterations, or cleaning. Email us at customerservice@mauidivers.com with the following information:

    • Photo of the item 
      • Try to include at least 2-3 images of the item
    • Copy of the Receipt
      • In the event you do not have a copy of the receipt, please provide as much purchase information as possible such as the date of purchase and store location.

     How long does a repair take?

     Generally, repairs can be completed within 3-4 weeks depending on the nature of the repair. Items that require recasting or alterations may take longer.

    • US Repairs
      • 3-4 Weeks
    • International
      • 5-6 Weeks (Including shipping time)

     Important Information:

    • Before any piece is repaired and is considered lifetime warranty we have to determine if the damaged was caused by workmanship and craftsmanship or wear and tear.
    • A receipt is NOT required for jewelry that bears our official trademark. If the jewelry does not bear our official trademark, please include a copy of your receipt, or provide us with as much purchase information as possible (date of purchase, location, etc.). 
    • Jewelry that is not accompanied by a receipt will need to be identified and repair time may be delayed. If a stone/pearl/coral is missing, please be sure to advise us of the color and type.

     Shipping:

     We highly recommend insuring your jewelry, sending us your tracking information, and shipping via USPS.

     Please be sure to enclose a short note describing the problem you are experiencing and include your return name, address, and contact information. 

Mailing Address for Repairs:
MDJ
Attn: Customer Service / (Case Number)
1520 Liona St.
Honolulu, HI 96814

 

Online Gift Card:

     Gift Cards cannot be redeemed for cash or at any Maui Divers Jewelry store or retail location, and cannot be returned for a cash refund. Any unused portion of the gift card will remain available for future purchases under the same gift card reference code. Maui Divers Jewelry  is not responsible for lost or stolen gift cards. Online Gift Cards are Final Sale and may only be used at www.MauiDivers.com. 


Photography:

Some items may appear slightly larger or smaller than actual size and in comparison to other items due to screen defaults and photography techniques. Other items may be photographed at a larger scale in order to clearly show details, or at a smaller scale in order to show the entirety of the item. 
Any questions or additional photography of items may be requested by contacting us.


Privacy Statement:

     At Maui Divers of Hawaii, Limited dba Maui Divers Jewelry, our top priority is our valued customers and your privacy is of the utmost importance to us. Our policy has always been to keep all information given to us by our customers strictly confidential. We will not sell nor disclose your personal information to anyone. Contact information may be shared only rarely with nationally recognized, trusted partner organizations. We have spent over 50 years earning a worldwide reputation for honesty and integrity and we would never do anything to jeopardize the trust placed in us by our loyal customers. Read our Full Privacy Policy

www.MauiDivers.com and www.MauiDiversJewelry.com uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.


Security Statement:
     All information including names, addresses and credit card account numbers is kept confidential and encrypted using Secure Sockets Layer (SSL). We also utilize all appropriate physical, electronic mechanisms and operational procedures to protect the information collected from all online transactions.

     

    Curbside Pick Up Orders: Once you place your curbside pickup order, we will send you an email to confirm that your order has been received.

    When your order has been fulfilled, you will receive a "Ready for Pick Up" email with instructions for picking up your order. Depending on what time your order is placed and when pickup location is open, your order may not be ready until the following business day.

    We will hold your order for 7 days. Items that are not picked up will be canceled and the payment method you provided at the time of the order will be refunded.